Are the items in a designer mystery box authentic?

Yes. All products are 100% authentic and sourced through authorised, vetted suppliers. Every Mystery Box is covered by our Authenticity Guarantee for complete peace of mind.

What are the designer mystery box options?

The Mystery Box collection features four price tiers. The £600, £900, £1200, and £1500 boxes each contain 1 to 3 designer items, with higher tiers offering greater overall value and access to more premium selections.

What is included in a designer mystery box?

Each box contains 1 to 3 high-quality designer items, which may include a top, bottom, or shoe. Your box is prepared using the sizes you select, and the final items are chosen from the designer brands available at the time of packing.

What sizes can I choose for my designer mystery box?

You can select your preferred top size (S, M, L, XL, XXL), bottom size (30W / S, 32W / M, 34W / L, 36W / XL), and shoe size (UK 7–11 / EU 41–45) so that the items included in your Mystery Box match your sizing.

Can I choose the items inside the designer mystery box?

No. The contents are a surprise and cannot be selected in advance. However, you can choose your clothing or shoe size so the items you receive fit correctly.

Which brands might be included in my designer mystery box?

Your box may contain items from any of the designer brands featured on TheDesignerBox website. The final selection is based on current stock availability and the tier of the box you choose.

What value is guaranteed in a designer mystery box?

Every Mystery Box includes items with a total Recommended Retail Price (RRP) that is equal to or higher than the price paid. This ensures strong value across all four tiers.

Are designer mystery boxes returnable?

No. Mystery Boxes are non-refundable and non-returnable because each one is customised for every order. Faulty items are handled under our standard faulty goods process, and these boxes are not included in seasonal extended returns.

Do you ship designer mystery boxes internationally?

Yes. We ship worldwide and offer free delivery to both the UK and the US. Shipping options and delivery times vary depending on your location. For full details, please visit our delivery page.

How long does delivery take for a designer mystery box?

• United Kingdom

We offer free standard delivery with DPD, which takes 3 to 5 working days. Orders over £250 qualify for free DPD Next Day Delivery, and paid next-day or Saturday delivery options are available at checkout.

• United States

We offer two free express options. DHL Express delivers in 1 to 2 business days, and FedEx Express delivers in 4 to 7 business days, with all duties and taxes fully covered.

• Rest of the World

We ship worldwide with DHL or FedEx, with typical delivery times of 2 to 7 business days, depending on your location. Shipping services, prices, and estimated delivery dates are shown at checkout, and local duties or taxes may apply unless stated otherwise.

How do I track my designer mystery box order?

Once your order has been dispatched, you will receive a tracking link by email or SMS. Tracking updates are provided by DPD for UK and EU orders and by DHL or FedEx for international deliveries.

Can I pay for my designer mystery box in instalments?

Yes, you can pay in instalments using Clearpay, which divides your order into 4 automatic interest-free payments taken every 2 weeks, or Klarna, which lets you pay in 30 Days or split the cost into 3 interest-free instalments charged every 30 days.