Balmain Paris Print Logo Black T-shirt

USA

We use FedEx Express and DHL Express as our preferred couriers. Each customer order has a unique tracking number which is provided via email and/or text message in order for you to track your parcel. We offer a free US delivery service (FedEx Express) on every product, which has a lead time of 4-7 business days. Alternatively, we offer a free 1-2 business day delivery service via DHL Express.

Duties

We ship all products from our boutique in the UK, however we cover all shipping, duty and tax costs. 

Returns Procedure

If you need to return a product, please confirm the validity of your return below. A return can be actioned via the "Create a Return" page (located at the bottom of any page) and you will receive an email with approval instructions within 1 hour. 

Return Policy

In the event that you would like to return your item, we accept returns on all orders - unless otherwise stated in the product description. We can issue a refund to the original payment method used, or we can offer a direct exchange for a product of the same value – both free of charge. Store credit is also available. 

Returns must be created via our portal within 14 days from the delivery date to be eligible. The customer then has a further 14 days to return the item(s) to ourselves.

Your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging with all swing tags intact.

We will notify you once we’ve received and inspected your return, and let you know if the refund/exchange was approved or not. If approved, you’ll be automatically notified and refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If an exchange is desired, we will send you a new tracking number and order number via email. Store credit will be provided in the form of a gift card (valid for 1 year). 

Extended Christmas Returns

In addition to our standard returns policy, any online orders placed between Tuesday, 22nd October 2024, and Wednesday, 25th December 2024, can be returned via our portal until Sunday, 12th January 2025. You can choose to receive a full refund to your original payment method, an exchange, or a gift card. Once you initiate your return, you will have an additional 7 days to send the parcel back.

Shipping

You will be responsible for paying your own shipping costs on return. We offer seamless USPS integration, facilitating instant label generation for hassle-free returns. Simply drop off your parcel at a nearby facility with the label attached. Costs are determined by the weight of your items, conveniently displayed in the portal prior to proceeding with the service. Alternatively, you can opt to ship with a courier of your preference, where return instructions are then emailed.

All shipping costs are non-refundable throughout the return process. However, if the item is faulty, shipping costs will also be refunded.

You should consider using a trackable shipping service or purchasing shipping insurance if selecting to return via a courier of your choice. We don’t guarantee that we will receive your returned item.

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Our Guarantee

We take pride in stocking only brand new and 100% authentic products. Each of our suppliers is personally vetted to ensure authenticity for our customers. We understand the internet can be a confusing place where mistakes happen easily. Rest assured, we are here to assist you before, during, and after your purchase. Our sales and support team is available 7 days a week via email and promises to reply within 24 hours.

Certilogo

Brands like C.P. Company, Emporio Armani, Stone Island, Palm Angels, Valentino, and many others use Certilogo labels on their products. By using the code online, you can verify the authenticity of these items. Moncler uses its own system: code.moncler.com. These labels are typically found inside the garment. Please note that this varies by brand.